Refund & Cancellation Policy

1. Free Trial

• The 15-day free trial costs nothing (৳0). No card or advance payment is needed.
• Nothing is charged automatically when the trial ends.

2. One-Time Setup Fee (৳15,000)

• The setup fee is paid once, when your institute moves from the free trial to a paid account. It covers account setup, configuration and onboarding.
• If you cancel before your account is activated, the setup fee is refunded in full.
• Once your account is activated, the setup fee is non-refundable.

3. Monthly Subscription (৳1,500 per month)

• The monthly fee is paid in advance for each month. You pay every bill yourself; nothing is charged automatically.
• A month that has already started is not refunded, in full or in part.
• You can cancel at any time. You will not receive further bills, and your access continues until the end of the month you have paid for.

4. SMS Credits

• SMS credits are non-refundable once they are added to your account.
• Unused SMS balance stays in your account while the account is active.

5. Duplicate or Wrong Payments

If you are charged twice for the same bill, or pay a wrong amount by mistake, we refund the extra amount in full after verifying the transaction.

6. How Refunds Are Paid

Approved refunds are sent back to the original payment method (for example, the same bKash, Nagad or card account) within 7–10 working days of approval.

7. How to Cancel

To cancel, contact us by phone, WhatsApp or email from your institute's registered mobile number or email address.

8. Your Data After Cancellation

• On request, we provide a free export of your institute's data (students, admissions, fees and payments) in Excel/CSV format, once all dues are cleared.
• Your data is then kept as described in the Data Retention section of our Privacy Policy.

9. How to Request a Refund

Contact us with your institute name, registered mobile number, transaction ID, payment date and amount. We will check the request and let you know the result.