Privacy Policy

1. Information We Collect

a. Account and signup information

• Owner name, institute name, mobile number and address
• The user ID and password you choose

b. Institute data you enter into Trainzy

• Student and guardian details, admissions, courses and batches
• Fee collections, dues, receipts and other payment records
• Attendance and results
• Employee, salary and commission records, and income and expense accounts
• SMS messages sent through Trainzy

c. Subscription payment information

• Transaction ID, amount, date and payment status received from our payment gateway
• We never see or store card numbers, mobile wallet PINs or OTPs. These are handled only by the payment gateway.

d. Technical information

• A session cookie that keeps you logged in
• A "VisitorID" cookie that holds a random ID for 7 days and is used only to count website visits
• Standard server logs, such as IP address, browser type, pages visited and time of visit

2. How We Use Your Information

• To provide, operate and maintain Trainzy and your institute's account
• To process setup, subscription and SMS payments
• To send the SMS messages your institute asks Trainzy to send
• To give setup help, training and customer support
• To tell you about service updates, bills and important changes
• To keep the service secure, prevent misuse and fix problems

We do not sell or rent your information or your students' information to anyone, and we do not use your students' data for our own marketing.

3. Your Institute's Data and Students

• The data your institute enters into Trainzy belongs to your institute. iSoft processes it only to provide the Trainzy service to you.
• Your institute decides which student and guardian details to record, and is responsible for having their consent (a guardian's consent for students under 18) to store those details and send them SMS.
• We do not contact your students or guardians ourselves. They only receive the messages your institute sends through Trainzy.

4. Data Storage and Security

• Data is stored on secure servers managed by iSoft.
• Trainzy is served over HTTPS (SSL), which encrypts the connection between your browser and our server. Passwords of active accounts are stored in encrypted form.
• Only authorized iSoft staff can access data, and only when it is needed for setup, support or maintenance.
• No system is completely risk-free. Please keep your password private and tell us at once if you suspect misuse of your account.

5. Data Sharing and Disclosure

We share information only:

• With our payment gateway, to process your payments
• With our SMS service provider, which receives only the mobile number and message text needed to deliver each SMS
• With hosting and infrastructure providers who are bound by confidentiality
• When required by law, a court order or a government authority
• With your explicit consent

6. Cookies

Trainzy uses a session cookie to keep you logged in and the VisitorID cookie described above. You can block or delete cookies in your browser settings, but you cannot log in to Trainzy without the session cookie.

7. Third-Party Services

• A licensed Bangladeshi payment gateway (bKash, Nagad, cards and other methods)
• An SMS gateway provider, for message delivery
• Google Fonts, for the website's typography
• iSoft's blog and chat widgets, loaded from isoft.com.bd

These services follow their own privacy policies.

8. Your Rights and Choices

• View and correct your institute's data inside Trainzy at any time
• Ask us for an export of your institute's data
• Ask us to delete your account and data by contacting us from your registered mobile number or email
• Deleted data cannot be restored, so please keep an export before asking for deletion

9. Data Retention

• We keep your data while your account is active.
• If an account is cancelled or stays unpaid for 6 months or more, we may archive or delete its data after giving prior notice.
• Payment records may be kept longer where the law requires it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date above and announce important changes on our website or inside Trainzy. Please review this page regularly.